Maximizing the benefits of any healthcare solution requires that the design, implementation and operation of the solution are top-notch, and that the hospital team using it is well-trained prior to "go live".


Our goal is also to ensure that training is available and updated frequently as the technology, workflows and solution at each site evolve.

Connexall offers training for two key audiences:

Technical Training - available for solution designers, implementers and IT administrators, to ensure maximum efficiency, uptime and effectiveness. This is particularly important for our partners as they bring Connexall solutions to health systems worldwide, including enhancements such as new applications, new and expanded features, and version updates. To ensure ongoing operational excellence, we also provide training on configuration, integration and troubleshooting. Training is conducted at Connexall's Training Center in Toronto or at the customer's site upon request.

Standard Technical Training Offerings:

Connexall Certified System Administrator [+]

Designed to provide to use, configure and administrate Connexall, the CCSA Training is the first step needed to take in becoming an accredited Connexall System Administrator.

  • Overview of the Connexall Solution Suite
  • Connexall Server and Clients (detailed information on the Connexall Notification Server (CNS) and Device Assignment Client (DAC))
  • Basic configuration elements (e.g., user maintenance, alarm properties and management, room or unit additions and maintenance and mobile device management)
  • Basic integration elements for nurse call, smartboards, email clients and pagers to assist with expansion and troubleshooting
    Prerequisites: No prior knowledge of Connexall is required. However, students are expected to have a general understanding of computer technology and networking.
  • Optional modules are included

Clinical End-User Training - aimed for daily users of the Connexall software in the hospital community, and is equally important to the long-term success of the Connexall solution at the point of care.

The end-user training course includes making assignments, dispatching messages, as well as message response. Each class consists of a one-day session conducted at the customer's site prior to "go-live". Connexall understands the round-the-clock nature of hospitals, so we offer classes in accordance with our customers' shift and day requirements.

Standard Training Includes:

  • How to make assignments?
  • How to dispatch messages?
  • How to respond to a message on any mobile device?

Connexall's professional services team is able to offer additional training upon request as well as customizing a training curriculum based on the customer's specific workflow, which may include documentation from quick reference guides to formal process procedures.